A Solemn Statement on Protecting Consumer Rights and Buying Authentic Products from Official Channels
As an official entity engaging in the R&D, production and sales activities under the brand UWELL, Shenzhen UWELL Technology Co., Ltd. (UWELL) (hereinafter referred to as “we” or the “Company”) always upholds the business philosophy of good faith, and is committed to delivering safe, reliable, high-quality authentic products and excellent services to consumers worldwide. To effectively protect the legal rights and interests of consumers, maintain market order, and prevent the risks from counterfeit, shoddy and infringing products, we hereby issue the following solemn statement:
I. Authoritative disclosure through official channels
1. Official websites:
The official platforms for information release and product display recognized by us are:
Global official website: https://www.myuwell.com
Other websites containing titles, domain names or contents similar to ours are not authorized by us, and the information released and the products sold thereon have nothing to do with us.
2. Authorized sales network:
Online platforms: Consumers can rest assured to buy authentic products from our official website and authorized dealers and retailers.
Offline channels: Authentic products are only sold by our official direct-sale stores, dealers and retailers that have been strictly reviewed and officially authorized by us. We cannot guarantee the origin and authenticity of products labeled with our brand that are sold by stores or individuals without our written authorization.
II. Being vigilant against the risks of buying products from unofficial channels
1. Product authenticity and quality risks:
Products sold through non-officially authorized channels (including but not limited to unauthorized online stores, individual buyers and unregulated market stalls) are very likely to be counterfeit, refurbished, second-hand or inferior goods. As they may have serious safety hazards, performance defects, compatibility problems and short-circuit risks, these products are not covered by any quality assurance offered by us.
2. Risk of lack of after-sales service:
We cannot and do not provide any form of official warranty, technical support and after-sales service for products purchased from unofficial channels. Consumer rights will be difficult to be protected.
3. Risk of difficulty in rights protection by law:
Consumers who are unfortunate to pay for counterfeit products or suffer losses due to the use of non-authentic products often get into the trouble with rights protection, as they cannot trace the responsibility back to the seller or do not have valid purchase certificates.
4. Security and privacy risks:
Domains that are not authorized by the brand UWELL contain malicious codes that steal user credentials and payment information, and may induce transactions through false promotional campaigns.
III. Protecting rights and resolutely cracking down on infringements
1. Our position:
We always adopt a “zero tolerance” attitude towards any unauthorized use of our trademarks, trade names, product designs, technical patents and other intellectual property rights, together with the illegal acts of manufacturing and selling counterfeit and shoddy products.
2. Legal actions:
We have put in place a well-established infringement monitoring and rights protection system, and have recently closed two fake websites.
https://www.uwell-online.com
http://www.uwell-tw.com
We will continue to invest resources, actively cooperate with administrative law enforcement and judicial authorities, and take all necessary legal actions, including but not limited to administrative complaints, civil lawsuits and criminal reporting, to crack down on infringements, hold lawbreakers legally liable, and resolutely safeguard the brand reputation and consumer rights.
3. Call for whistle-blowing:
We sincerely welcome and encourage consumers, partners and people from all walks of life to proactively report suspected infringement clues to us (Email for infringement whistle-blowing: aftersales@myuwell.com). We will give thanks or rewards to individuals or entities that provide valuable clues and assist in investigation in accordance with relevant regulations.
IV. Consumer action guide
To ensure your purchase of authentic products and access to excellent after-sales service and guarantee, all consumers are requested to:
1. Check the anti-counterfeiting mark:
Please check the anti-counterfeiting mark on the product itself and its packaging through our official website or using the officially designated methods immediately after you receive the product.
(Scratch off the coating to obtain the verification code and visit the official website for inquiry https://www.myuwell.com/verify).
2. Request formal receipts:
When you make a purchase, be sure to request a formal receipt or shopping proof affixed with a clear stamp of the seller and keep it properly.
3. Raise awareness of prevention:
Stay on high alert to products with prices far below the normal market level, from unknown sources, with rough packaging, or without packaging, valid anti-counterfeiting mark or formal receipts.
We hereby solemnly promise that all products purchased from official authorized channels are covered by:
* Rigorous factory quality inspection, ensuring the delivery of original authentic products
* 180-day official free warranty service
* Well-established consumer rights protection mechanism
UWELL always puts consumer safety and rights first. Choosing authentic products is not only a guarantee of quality and service, but also a respect for intellectual property rights and support for a sound market environment. Let us work together to build an honest, safe and reliable environment for consumption!
Official channels for information inquiry and infringement whistle-blowing:
Official websites: https://www.myuwell.com
Product anti-counterfeiting verification: https://www.myuwell.com/verify
Email for infringement whistle-blowing: aftersales@myuwell.com
Shenzhen Uwell Technology Co., Ltd.
July 8, 2025